Training

The true test of the effectiveness in the implementation of system changes and operational controls is to measure their effectiveness within the existing business operation. Once implementation begins, Management Resources will communicate required changes through a formal meeting with management and supply them with accompanying documentation throughout training.

Critical to successful implementation is a training program that clearly communicates new and/or modifies existing systems and control changes. When changes are implemented, it is important that both management and employees understand why changes are made, the positive impact they will have on workflow process and the ultimate benefits of their implementation for both employees and business operations.

The consultant will review the changes and modifications with company representatives (usually front line managers/supervisors) and then coordinate with management to have front line managers/supervisors begin training employees on the new changes. These changes take place using four primary forms of documentation: policies, procedures, job descriptions and performance expectations.

An effectively implemented training program will accomplish five primary goals:

To educate employees on systems processes and controls in order that may fulfill job duties and responsibilities to the best of their ability.

To provide a means by where employees will actually learn the new systems changes and why these changes will benefit both employees and the business operation.

To create a working environment, that reinforces communication to employees that they are valued and want to be utilized to the fullest extent of their talent within the scope of their job duties and responsibilities.

To redefine new standards of operation, which will ultimately reduce errors, rework and common mistakes associated with not knowing how to complete entire tasks from beginning to end.

To eliminate discretion (the guessing game) at the operations level, thus giving employees a thorough understanding of what role they play and they contribute to the overall success of the business.

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